Billing & Payments Guide

• SimplyPNG partners with Stripe, a globally trusted payment processor used by millions of businesses.
• All payment processing is handled securely by Stripe.
• SimplyPNG never sees, stores, or has access to your full card number or CVV.
• Stripe is PCI DSS Level 1 certified (the highest level of payment security).
• All transactions are encrypted with TLS 1.3.

• Japanese locale users are automatically billed in JPY (¥).
• All other regions are billed in USD ($).
• After your first payment, your account currency is locked.
• All future payments (upgrades, renewals, PayG purchases) use the same currency.
• You cannot switch between USD and JPY after your first payment.

If you need to change your billing currency, please contact us.

• Subscriptions are billed monthly on the same date you first subscribed.
• Credits reset to your plan's full amount on each billing date.
• Monthly credits do not roll over to the next month.
• You can upgrade, downgrade, or cancel at any time.

• Takes effect immediately.
• You are charged the prorated difference for the remaining days in your billing cycle.
• Credits are reset to the new plan's full amount.
• Example: Upgrading from Basic to Plus mid-cycle charges only the price difference for remaining days.

• Takes effect at your next billing date.
• You keep your current plan's benefits until the billing cycle ends.
• Credits are preserved until the next renewal.
• At renewal, credits reset to the new (lower) plan amount.

• Cancel anytime from your dashboard billing settings.
• Access continues until the end of your current billing period.
• No pro-rated refunds for partial billing periods.
• Credits remain usable until the period ends.
• After the period ends, your account reverts to the Free tier.
• Cloud-stored images are retained for a grace period (Personal: 7 days, Team: 30 days).
• You can reactivate your subscription before the period ends.

• Accepted cards: Visa, Mastercard, American Express, JCB, Discover, Diners Club
• Debit cards supported where available
• Payment methods are managed through the secure Stripe billing portal.
• Update anytime: Dashboard → Account Settings → "Manage Billing"

• You will receive an email notification.
• Stripe automatically retries the payment.
• Access may be temporarily paused during the retry period.
• If payment succeeds on retry, access is restored immediately.
• If all retries fail, your subscription is cancelled.
• To resolve: Update your payment method in the billing portal.