Refund Policy

• You can cancel your subscription at any time.
• Cancel through the billing portal on your dashboard.
• Access continues until the end of your current billing period.
• No pro-rated refunds for partial billing periods.

• Monthly credits do not roll over (they reset on your billing date).
• Unused monthly credits are not refundable.
• After cancellation, use your remaining credits before the billing period ends.

• PayG credits never expire and are non-refundable.
• PayG credits remain available as long as your account is active.

• API credits are valid for 1 year from the date of purchase.
• API credits are generally non-refundable.

• Server errors: credits are automatically refunded (0 credits consumed).
• User errors (invalid file format, etc.): credits are not refunded.

We may consider refunds on a case-by-case basis for:

• Extended service outages
• Duplicate charges
• Other circumstances we deem reasonable

To request a refund, please contact us.

After downgrading or cancelling, your cloud-stored images are retained for a 30-day grace period. You can download them during this time. After the grace period, data is automatically deleted.